Metropolitan Development and Housing Agency | MDHA’s Precautions Against COVID-19 and Important Information
single,single-post,postid-12672,single-format-standard,ajax_fade,page_not_loaded,,qode-theme-ver-5.8,wpb-js-composer js-comp-ver-,vc_responsive

25 Mar MDHA’s Precautions Against COVID-19 and Important Information

During these unprecedented times, the top priority for the Metropolitan Development and Housing Agency (MDHA) is the health and safety of our residents and staff. We will continue all MDHA operations while taking prudent measures to help prevent the spread of COVID-19. Below details what efforts are currently underway.

Agency Wide

  • All MDHA Departments have closed their doors to public and walk-in resident access, unless prior approval is granted. All MDHA business will be conducted electronically. In-person appointments for business that cannot be conducted electronically will be granted on a case-by-case exception basis.
  • Some staff, as appropriate, have begun working from home while maintaining an active line of communication with their departments via phone and email.
  • All MDHA common areas are closed and signs have been posted to discourage gatherings.
  • All meetings with groups larger than 10 people are being held via conference call, when possible.

Click here for information Specific to MDHA’s Rental Assistance Department (Section 8)

See Below for Information Specific to MDHA Properties

  • Fliers have been posted in public areas educating staff and residents on best practices for universal precautions and infection control, such as covering their coughs and washing their hands regularly, to limit the spread of COVID-19.
  • All property management offices are closed to the public and to walk-in resident access unless prior approval is granted by the property manager. All property business operations continue with resident rent business being conducted electronically. In-person appointments may be scheduled at the discretion of the property manager only after all electronic means have proved unsuccessful.
  • Maintenance will continue at all properties. All exterior maintenance will proceed without change. MDHA staff will respond to all calls considered an emergency and will prioritize tenant work requests as to need. Tenant called work requests will be responded to after confirmation from the head of household that no one in the residence is suffering from symptoms of COVID-19. Routine work orders will be handled on a case-by-case basis with the goal to minimize in-person contact.
  • In an effort to protect our older residents and neighbors, we are following expert recommendations and will start a “Help Us Prevent the Spread of COVID-19” campaign at our tower properties. To promote this campaign and prevent COVID-19 from entering our elderly and disabled tower properties, visitors will only be allowed in the towers as approved by the property manager, and only for essential, required supportive services.  This will continue until further notice. To view the flier sent to tower residents, click here. To view the letter sent to tower residents, click here.
  • All upcoming resident events have been postponed until further notice.
  • All MDHA community spaces at the properties are closed until further notice.
  • Recertification activities continue but are being conducted electronically via telephone, electronic document transfer and use of drop boxes. Only after all electronic means have proved unsuccessful, in-person interviews may be scheduled as an exception.
  • Residents of MDHA communities experiencing loss of income directly attributable to COVID-19 should contact their property manager immediately. Tenants receiving subsidy will receive a rent adjustment. MDHA will discuss a payment arrangement for all other tenants. In general, we will plan to extend payment arrangements twice the length of time the resident is out of work.
  • Click here to view the letter sent to all residents on March 13, 2020.

Upcoming Meetings/Public Hearings/Request for Public Comments 

MDHA’s upcoming meetings and public hearings will take place electronically out of a necessity to protect the health, safety and welfare of Tennesseans in light of the COVID-19 outbreak.

  • MDHA’s Design Review Committee scheduled for 9 a.m. April 7, 2020 via webinar.  These meetings, while not public hearings, are open to the public and anyone wishing to dial-in to listen to the meeting should email Kristen Deal at
  • MDHA’s Joint Finance and Development Committee of the Board of Commissioners will meet at 8:30 a.m. Thursday, April 9, 2020 via webinar. These meetings, while not public hearings, are open to the public and any wishing to dial-in to listen to the meeting should email MDHA Director of Communications Jamie Berry at, before 4 p.m., Wednesday, April 8, 2020.
  • MDHA is accepting written comments on the draft Substantial Amendment 2 and 2020 Action Plan until April 10, 2020. A public hearing is now scheduled for 2 p.m. April 9, 2020 via webinar. For more information including a direct link to the plan, directions on how to submit written comments and a link to the webinar, click here.
  • MDHA’s Board Meeting scheduled for 11:30 a.m. April 14, 2020, will be held remotely. More information to follow.

Other MDHA Efforts

  • MDHA staff members have been communicating and coordinating with the Metro Public Health Department (MPHD) and Office of Emergency Management (OEM) on a daily basis.
  • MDHA staff members have also been working with MPHD and community health providers to assist individuals experiencing homelessness with the COVID-19 response. To learn more about these efforts, visit

Other Helpful Information 

  • On Thursday, April 2, Governor Bill Lee issued an executive order requiring Tennesseans to stay home unless they are carrying out essential activities. Click here to read the executive order, which is currently in effect until 11:59 p.m. Tuesday, April 14. For additional information from the Office of the Governor, click here.
  • For the latest from Mayor John Cooper and Metro’s coordinated response, click here.