Metropolitan Development and Housing Agency | MDHA’s Precautions Against COVID-19 and Important Information
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25 Mar MDHA’s Precautions Against COVID-19 and Important Information

During these unprecedented times, the top priority for the Metropolitan Development and Housing Agency (MDHA) is the health and safety of our residents and staff. We will continue all MDHA operations while taking prudent measures to help prevent the spread of COVID-19. Below details what efforts are currently underway.

Agency Wide

  • All MDHA Departments have closed their doors to public and walk-in resident access, unless prior approval is granted. All MDHA business will be conducted electronically. In-person appointments for business that cannot be conducted electronically will be granted on a case-by-case exception basis.
  • Some staff, as appropriate, have begun working from home while maintaining an active line of communication with their departments via phone and email.
  • All MDHA common areas are closed and signs have been posted to discourage gatherings.
  • All meetings with groups larger than 10 people are being held via conference call, when possible.

Resident Information Regarding Loss of Income 

If you are an MDHA resident or program participant who has had a loss of income due to the tornadoes or COVID-19, please do the following immediately:

  • Subsidized residents at MDHA properties should report any loss of income to property management staff;
  • Section 8 participants should fill out the Interim Change Form 2020, which can be found here;
  • Workforce and market-rate residents should report a loss of income to the management/leasing office so that we may provide a payment arrangement without penalty.

See below for information Specific to MDHA’s Rental Assistance Department (Section 8)

  • Click here for the U.S. Department of Housing and Urban Development’s waivers in response to COVID-19.
  • Click here for the Rental Assistance Department’s March 23 update.

See Below for Information Specific to MDHA Properties

  • MDHA partnered with the state to offer free voluntary testing to MDHA’s 14 family properties on May 14 and 15. This was a great opportunity for individuals and families who wanted to be tested but were unable to get to a testing site due to a lack of transportation. Fliers were delivered to residents to make them aware of testing dates and times.
  • Free voluntary COVID-19 testing was also offered at MDHA’s three elderly and four elderly and disabled properties throughout the months of April and May. The testing was possible thanks to Council Lady Sharon Hurt and many other partners including former Councilman Jerry Maynard and The Maynard Group, Dr. Alicia Hall of Advanced Care Centers, Capstone Diagnostics, Meharry Medical College, Metro General Hospital and MDHA staff. Fliers were delivered to residents to make them aware of testing dates and times.
  • Fliers have been posted in public areas educating staff and residents on best practices for universal precautions and infection control, such as covering their coughs and washing their hands regularly, to limit the spread of COVID-19.
  • All property management offices are closed to the public and to walk-in resident access unless prior approval is granted by the property manager. All property business operations continue with resident rent business being conducted electronically. In-person appointments may be scheduled at the discretion of the property manager only after all electronic means have proved unsuccessful.
  • Residents of MDHA properties now have new options to pay rent. You  may now pay your rent online or at any MDHA authorized CheckFreePay payment center. Details on how to utilize these new options were sent via mail to all MDHA residents during the week of April 13, 2020. Please note; Tenant Identification Codes are required in order to utilize these new services, which is why they were sent via mail and are not listed here.
  • Maintenance will continue at all properties. All exterior maintenance will proceed without change. MDHA staff will respond to all calls considered an emergency and will prioritize tenant work requests as to need. Tenant called work requests will be responded to after confirmation from the head of household that no one in the residence is suffering from symptoms of COVID-19. Routine work orders will be handled on a case-by-case basis with the goal to minimize in-person contact.
  • In an effort to protect our older residents and neighbors, we are following expert recommendations and started “Help Us Prevent the Spread of COVID-19” campaign at our tower properties in March. To promote this campaign and prevent COVID-19 from entering our elderly and disabled tower properties, visitors will only be allowed in the towers as approved by the property manager, and only for essential, required supportive services.  This will continue until further notice. To view the flier sent to tower residents, click here. To view the letter sent to tower residents, click here.
  • All upcoming resident events have been postponed until further notice.
  • All MDHA community spaces at the properties are closed until further notice.
  • Since the virus can live on surfaces such as basketballs and playground equipment, all basketball courts and playgrounds on MDHA properties are off-limits until further notice.
  • Recertification activities continue but are being conducted electronically via telephone, electronic document transfer and use of drop boxes. Only after all electronic means have proved unsuccessful, in-person interviews may be scheduled as an exception.
  • Residents of MDHA communities experiencing loss of income directly attributable to COVID-19 should contact their property manager immediately. Tenants receiving subsidy will receive a rent adjustment. MDHA will discuss a payment arrangement for all other tenants. In general, we will plan to extend payment arrangements twice the length of time the resident is out of work.
  • Click here to view the letter sent to all residents on March 13, 2020.

Meetings/Public Hearings/Request for Public Comments 

MDHA’s upcoming meetings and public hearings will take place electronically out of a necessity to protect the health, safety and welfare of Tennesseans in light of the COVID-19 outbreak.

  • Please click here to watch MDHA’s May 7 Joint Finance and Development Committee Meeting.
  • Please click here to watch MDHA’s May 12 Joint Finance and Development Committee Meeting.
  • Please click here to watch MDHA’s May 12 Board Meeting.

Other MDHA Efforts

  • MDHA staff members have been communicating and coordinating with the Metro Public Health Department (MPHD) and Office of Emergency Management (OEM) on a daily basis.
  • MDHA staff members have also been working with MPHD and community health providers to assist individuals experiencing homelessness with the COVID-19 response. To learn more about these efforts, visit www.homelessnashville.com.

Other Helpful Information 

  • On May 21, Mayor John Cooper and the Metro Coronavirus Task Force announced that Nashville and Davidson County will enter Phase Two of the Roadmap for Reopening on Monday, May 25.  Click here for a look at the phased plan. For the latest from Mayor Cooper and Metro’s coordinated response, visit asafenashville.org.
  • The Metro Public Health Department has issued Order 4, which urges citizens and visitors of Nashville and Davidson County help prevent the spread of COVID-19 by wearing cloth face coverings whenever in a community setting. Order 4 also calls for businesses open to the public to post conspicuous signage asking customers to wear cloth face coverings and require employees to wear a cloth face covering or mask when physically interacting with the public or other employees. Click here to read Order 4.
  • The Metro Public Health Department has created a Davidson County COVID-19 Dashboard displaying data that has been collected about the virus and its impact in Davidson County. Click here for data on cases, demographics, trends, testing and more.
  • Updates from Gov. Bill Lee:  On May 12, Gov. Bill Lee signed Executive Order No. 36, extending the state of emergency declaration from May 18 to June 30 in order to extend certain provisions facilitating the State’s continued response to the COVID-19 pandemic. Click here to read Executive Order No. 36. For additional information from the Office of the Governor, visit tn.gov/governor.html.
  • Have questions about COVID-19? The Metro Public Health Department has a Coronavirus Hotline to answer any questions you may have. It’s open from 7 a.m. to 7 p.m. seven days a week at 615-862-7777. The Tennessee Department of Health Tennessee Coronavirus Public Information Line can also be reached at 833-556-2476 from 10 a.m. until 10 p.m. daily.
  • If you are experiencing financial hardship due to the COVID-19 crisis, the United Way of Greater Nashville COVID-19 Response Fund is designed to help you connect with the assistance you need. For a list of nonprofits and partners that are helping with financial assistance, food assistance, mental health and more click here. Make sure to check back often, as the list is updated regularly as more community resources become available.
  • If you or someone you know is in need of food, Second Harvest Food Bank of Middle Tennessee’s FIND FOOD tool is a valuable resource for finding a food distribution site close to you. To find a food bank near you, click here. You can also email info@secondharvestmidtn.org with any additional questions.
  • Metro Nashville Public Schools is providing breakfast and lunch to anyone under the age of 18 every weekday while schools are closed. Meals will be available for pickup between 10 a.m.-12:30 p.m. Children must be present to collect the meals. For a list of pick-up locations, visit mnps.org/covid19.
  • If you need to file for unemployment, visit jobs4tn.gov and click on Unemployment Benefits, then File a Claim.
  • If you file a Simple Tax Return, you could be eligible for up to $1,200 in stimulus money, and up to $2,400 for couples – plus $500 per child. Maximize your stimulus benefit. File your Simple Tax return online at myfreetaxes.com.
  • Persons in crisis should call the Metro Mobile Crisis line at 615-726-0125, or the Metro Crisis Center at 615-244-7444, or the National Suicide Prevention Lifeline at 800-273-TALK (8255). If the crisis is life threatening, dial 911.